Return Policy

We accept returns on most items. We do not accept returns for:

Bullion
Sale Items

Returns must be shipped back to us within 30 days of delivery.

Customers are responsible for all return shipping costs, except in cases of our error. We may offer free returns on an individual case-by-case basis at our discretion based on the circumstances of the situation.

Items must be returned in their original condition with no alteration, and in their original packaging (if applicable) to be eligible for a refund. Items that are determined by HB Coins to be altered from their original condition at the time of shipment will not be accepted as returns.

Returns must include a copy of the original invoice, or some other acceptable proof of purchase.

Minor toning, milkspots and contact marks are not considered damage. We will do our best to disclose any abnormalities in the item description on the website.

How To Request A Return

To request a return, email us at hb@hbcoins.net. If your return request is approved, send your item(s) and proof of purchase to this address:

HBC

PO Box 34018 RPO Campbell

Windsor, ON N9B 3Y7

Canada

Exchanges

We do not accept exchanges

Refunds

Once your returned item(s) have been received and inspected, we will notify you via email that we have received your items, and inform you of the status of your refund.

Refunds will be issued to your original payment method. The original shipping charge will not be refunded, except in cases of our error. We may refund the original shipping charge as a one-time courtesy at our sole discretion.