We offer free, no-hassle 30-day returns on all orders.

If you aren't satisfied with your order for any reason, you can return them for a full refund within 30 days of delivery, at no cost to you.

Items must be returned in their original condition with no alteration, damage or any other changes, and must be in the original packaging (if applicable) to be eligible for a refund. Items that are determined by HB Coins, at our sole discretion, to be altered or damaged from their original condition at the time of shipment will not be accepted as returns, and do not qualify for a refund.

Returns must include a copy of the original invoice, or some other acceptable proof of purchase.

How To Request A Return

To request a return, email us at hb@hbcoins.net. Once we receive your return request, we'll send you a return shipping label via email. Please make sure to provide your order info in your return request.

After that, all you have to do is securely package your item(s), print and attach the provided return shipping label, and drop the package off at any Canada Post location.

Exchanges

We do not accept exchanges

Refunds

Once your return have been received and inspected, we will notify you via email that we have received your items, and inform you of the status of your refund.

Refunds will be issued to your original payment method.